FAQs

How do we get there?

Transport links and directions to the Gallery can be found on our Visit page

Is there a charge to visit the Gallery?

Entry is free, but group visits must be booked in advance.

Paid workshops can be booked on Tuesdays and Thursdays. Guided Tours and Self Led visits can be booked on Wednesdays and Fridays. Full details can be found on our Learning page

Is there somewhere we can eat lunch?

We have a lunch space which can be reserved for 30 minutes immediately before or after your booked session time, this facility is included in the cost of the workshop.

For other groups wishing to use the lunchroom for 30-minutes, there is a £30 charge.    

Do I need to advise about specific needs in my class/group?

Yes please, our facilitators may need to adjust the session. Please provide information on allergies, hearing/visual/mobility impairments, coordination issues, behavioural needs and ESOL. Please be aware that the learning studio is on the second floor which can be accessed by stairs or lift.

Can I visit the Gallery before my school trip?

Pre-visits are welcomed. You can visit the Gallery exhibitions spaces at any time we are open to the public. If you would like to see the Learning Studio, please email us to arrange a time wmg.schoolbookings@walthamforest.gov.uk

Is there a cancellation fee?

Once we have received your booking confirmation form the booking is complete and all admin processes will be actioned. Any changes or cancellations will be charged on a sliding scale:

  • Cancellations within one week of the workshop date will incur the full cost of workshop or facilitators’ fee if the session is rescheduled
  • Cancellations within two weeks of the workshop date will incur 50% cost of the workshop or facilitators’ fee (whichever is the lowest) or £20 admin fee if the session is rescheduled
  • Cancellations within four weeks of the workshop date will incur 25% cost of the workshop or £20 admin fee if the session is rescheduled
  • Cancellations or rescheduling due to COVID will not incur cancellation fees.

Do we need to do any preparation before our visit?

Children may find it helpful to know a little about the Victorian era, the life of William Morris and his work. See the Teachers’ Resources page for notes and resources to support learning before, during or after your visit.

Is there parking?

Yes, we have space onsite for up to 2 minibuses, but please let us know in advance so we can reserve this for you.  Also, there is a coach parking bay opposite the gallery on Forest Road.

What happens when we arrive for a workshop?

A member of the Learning Team will welcome you and take you up to the Learning Studio. After a brief health and safety introduction your workshop facilitator will begin the session.

What happens if we arrive late?

It is important that you arrive at the agreed session time. We will do our best to adapt timings if you arrive late, but unfortunately this isn’t always possible.

Can we purchase items from the gift shop?

Our shop is cashless. Members of staff are welcome to make purchases using a credit or debit card, on behalf of the students. We are in the process of developing goody bags which will be available to purchase in advance.

Do you have behaviour guidelines?

Teachers / Group leaders remain responsible for children’s behaviour whilst visiting the Gallery – this includes in the workshops. Our facilitators will direct the learning and focus on delivering an inspiring and engaging workshop. School staff and accompanying adults must appropriately manage the behaviour of the group. Children must not be left unaccompanied at any time, even if one of our Gallery staff or volunteers is present. 

How many students can we bring?

We request that maximum group sizes are 30 students + accompanying adults. If you need to bring more than one group, please arrange this in advance with our Learning Team.

How can I give my feedback?

You will be invited to complete an evaluation form at the end of your workshop session. All other feedback can be emailed to wmg.schoolbookings@walthamforest.gov.uk

I have a question that hasn’t been answered here

For any other questions, please contact the Learning Team by email wmg.schoolbookings@walthamforest.gov.uk